Privacy Policy

Frumzi is committed to protecting the privacy and security of all users who access our online gaming platform. This privacy policy outlines how we collect, use, store, and protect your personal information when you engage with our services. We understand the importance of maintaining your trust and ensuring safe gaming practices across our platform. By using Frumzi, you acknowledge and consent to the practices described in this document.

Information Collection and Usage

When you register and use Frumzi, we collect various types of information necessary to provide our services and comply with regulatory requirements. Personal data collected includes your name, date of birth, residential address, email address, telephone number, and payment information. We also gather technical data such as IP addresses, device information, browser type, and gameplay history. This information serves multiple purposes: verifying your identity, processing transactions, preventing fraud, complying with legal obligations, and improving our gaming services. We collect information directly from you during registration, automatically through cookies and tracking technologies, and from third-party verification services for identity confirmation. All data collection adheres to Australian privacy legislation and international gaming standards. We use your information to maintain your account, process deposits and withdrawals, communicate important updates, personalise your gaming experience, and ensure safe gaming by monitoring play patterns for responsible gambling indicators.

Data Protection and Security Measures

Frumzi employs industry-standard security measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL encryption technology for all data transmissions, secure servers with firewall protection, regular security audits and vulnerability assessments, restricted employee access to personal data on a need-to-know basis, and multi-factor authentication for account access. We maintain strict internal policies governing data handling and storage, with all staff members receiving regular training on privacy and security protocols. Your financial information receives additional protection through PCI DSS compliant payment processing systems. We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. Upon account closure, we maintain certain records for regulatory compliance periods as mandated by Australian gaming authorities. Despite our comprehensive security measures, no system is entirely impenetrable, and we cannot guarantee absolute security. Users share responsibility for maintaining account security by keeping login credentials confidential and reporting any suspicious activity immediately.

Frumzi does not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your data with specific third parties under controlled circumstances to operate our platform effectively and comply with legal obligations. These third parties include payment processors for handling deposits and withdrawals, identity verification services for KYC compliance, gaming regulators and licensing authorities as required by law, technical service providers for platform maintenance and hosting, and customer support service providers. All third-party partners are contractually obligated to maintain the confidentiality and security of your information and may only use it for specified purposes related to Frumzi services. We may also disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users or the public. In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with users being notified of any such change in ownership or control.

User Rights and Data Management

Under Australian privacy law and our commitment to transparency, you possess several rights regarding your personal information held by Frumzi. You have the right to access the personal data we hold about you by submitting a written request to our privacy officer. You may request corrections to inaccurate or incomplete information in your account at any time through your account settings or by contacting customer support. You can request deletion of your personal data, subject to our legal and regulatory retention obligations. You have the right to object to certain types of data processing or request restriction of processing under specific circumstances. You may withdraw consent for optional data processing activities, though this may affect your ability to use certain features. You can opt out of marketing communications while continuing to receive essential service-related messages. To exercise these rights, contact our privacy team through the designated channels provided on our website. We respond to all legitimate requests within 30 days, though complex requests may require additional time. We may request additional information to verify your identity before processing certain requests. There is no charge for most requests, though we reserve the right to charge a reasonable fee for excessive or repetitive requests. Users also have the right to lodge a complaint with the Australian Information Commissioner if they believe their privacy rights have been violated.

Cookies and Tracking Technologies

Frumzi uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and ensure safe gaming practices. Cookies are small text files stored on your device that help us recognise you and remember your preferences. The types of cookies we use include essential cookies required for basic platform functionality and security, performance cookies that collect anonymous data about how users interact with our site, functional cookies that remember your preferences and settings, and analytical cookies that help us understand user behaviour and improve our services. We do not use advertising cookies for targeted marketing. The information collected through cookies includes pages visited, time spent on the platform, game preferences, device and browser information, and location data. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Our use of tracking technologies supports safe gaming initiatives by identifying patterns that may indicate problematic gambling behaviour, allowing us to intervene with appropriate resources and support. We also use session replay technology on non-sensitive pages to improve user experience and identify technical issues. Third-party analytics services may place cookies on your device to help us understand aggregate user behaviour, but these services are bound by strict confidentiality agreements and cannot identify individual users.